Policy Page

Effective Date: 8/8/2025

Welcome to Cultured Core. We respect your privacy and are committed to protecting your personal information. This page explains how we collect, use, and protect your data, as well as the terms of our 14-day money-back guarantee.

1. Information We Collect

We may collect the following when you interact with us:

  • Personal Details: Name, shipping and billing addresses, email, phone number, and payment information.

  • Order Details: Items purchased, order history, and communications with us.

  • Technical Details: IP address, browser type, device information, and activity on our website.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about orders, promotions, or customer service matters

  • Improve our website, products, and services

  • Comply with legal requirements

3. Protecting Your Information

We use industry-standard security measures to protect your data. While we work hard to keep your information safe, no online system is 100% secure, and we cannot guarantee absolute protection.

4. Sharing Your Information

We never sell your information. We may share it with:

  • Trusted service providers (e.g., payment processors, shipping carriers)

  • Legal authorities, if required by law or to protect our rights

5. Cookies & Tracking

We use cookies and similar technologies to improve your shopping experience and understand how visitors use our site. You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

You can:

  • Request access to, correction of, or deletion of your personal information

  • Opt out of marketing emails by clicking the “unsubscribe” link in our emails

7. No Returns / All Sales Final Policy

We take pride in offering high-quality products and ensuring every order is handled with care. Due to the nature of our products and for health and safety reasons, all sales are final. We do not accept returns or exchanges.

Exceptions
We will gladly offer a replacement or refund if:

  • Your order arrives damaged in transit

  • You receive the wrong item

  • Your product is defective or not as described

If any of the above occurs, please contact us within 7 days of delivery at [your email address] with your order number, a description of the issue, and clear photos so we can make it right.

Order Cancellations
Orders cannot be canceled once they have been processed and shipped.

By completing your purchase, you agree to this policy.

8. Third-Party Links

Our site may link to other websites. We’re not responsible for the privacy practices or content of those sites.

9. Policy Updates

We may update this policy occasionally. Changes will be posted here with the updated “Effective Date.” Your continued use of our site means you accept the changes.

10. Contact Us

If you have questions about our privacy or refund policy, contact us at:

Cultured Core
Email: culturedcore@gmail.com